I received only 2 dampeners instead of the 4 I paid for. When I raised the complaint and shared the available photographs of the received order, your team started asking me for an unboxing video.
If an unboxing video is mandatory for resolving such complaints, customers should be clearly informed of this requirement in advance, before placing an order. How can you expect every customer to record an unboxing video when no such requirement has been communicated?
I trusted your company and raised an honest complaint in good faith. I have waited patiently for an entire month, yet I have still not received a proper resolution or even a satisfactory response from your end.
Had I known that my genuine complaint would be handled this way, I would certainly have recorded an unboxing video. Instead of addressing the evidence I have already provided, you are asking me to produce additional proof to justify my own honest complaint.
This experience has been extremely disappointing and has seriously damaged my trust in your company. I request you to look into this matter seriously and arrange a resolution for the two missing dampeners without any further delay.
I expect a prompt response and a fair resolution to this issue.
