Welcome to uniqbuy.in, operated by UNIQZONE. We are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, or refund, subject to the guidelines outlined below.
By shopping on uniqbuy.in, you agree to this Return and Refund Policy.
Return Timeframe
The return request must be made within 14 days of receiving the product.
- If the item is damaged, defective, or incorrect, initiate a return within 48 hours of delivery for faster resolution.
General Return & Refund Guidelines
We accept returns under the following conditions:
- The product received is damaged, defective, or not as described.
- The wrong product was sent to you.
- The product is unused, in its original packaging, with all accessories intact.
- The return request is made within the specified return period.
We do not accept returns in the following cases:
- The return request is made after the return period.
- The product was used, altered, or tampered with.
- The item was purchased during a final sale or clearance sale.
Return Request & Procedure
To initiate a return, follow these steps:
Step 1: Submit a Return Request
Email us at support@uniqbuy.in with:
- Order ID
- Product details (name & SKU)
- Reason for return (attach images if the item is damaged or defective)
Step 2: Return Approval & Shipping
- Our team will review your request within 24-48 hours.
- If approved, you will receive return shipping details.
- For damaged or defective products, we will arrange free pickup.
- If returning for other reasons (change of mind, wrong size), the customer must bear return shipping costs.
Step 3: Return Shipment Guidelines
- Pack the item securely in its original packaging with all accessories, manuals, and tags.
- Use a trackable shipping service and share the tracking details with us.
Cancellation Policy
- Orders can be canceled within 24 hours of placement or before they are shipped.
- If the order has already been shipped, cancellation is not possible, but you can request a return after receiving the product.
Exchange Policy
- Exchanges are allowed for color or defect-related issues.
- If the requested replacement is not available, we will process a refund.
Refund Process
Once we receive and inspect your returned item, we will process your refund:
Refund Eligibility
- The item is in its original condition (unused, with all original packaging and accessories).
- The item passes our quality check.
Refund Methods & Timelines
-
Prepaid Orders (UPI, Debit/Credit Card, Net Banking):
Refund credited within 3 business days to the original payment source.
-
Cash on Delivery (COD) Orders:
Refund processed via bank transfer or UPI within 3 business days.
-
Store Credit Option:
Customers can opt for a refund in store credit for instant processing.
Late or Missing Refunds
If you haven’t received a refund within the expected timeline:
- Check your bank account for pending transactions.
- Contact your payment provider (some banks take extra time to process refunds).
- If the issue persists, email us at support@uniqbuy.in with your order ID and refund details.
Contact Information
For any return-related queries, feel free to contact us:
Registered Business Name: UNIQZONE
Website Name: www.uniqbuy.in
Phone: +91 97877 09009
Email: support@uniqbuy.in
Address: 7/34, Athupalayam Road, Coimbatore, Tamil Nadu, 641668
GST Number: 33AAHFU0051E1ZP
Business Hours:
Monday - Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed (IST)
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